FAQ
Shipping & Returns
What is the shipping policy?
We offer standard free shipping on all orders over $35.
Processing time is 2-3 business days.
Do you ship overseas?
We currently only ship within the United States.
What is your return policy?
We accept returns on orders within 14 days of receiving your package with the exception of earrings due to hygienic reasons.
You will be responsible for return shipping fees. No restocking required. Please contact us via our Contact page to start a return process.
Product Care
How do I care for my jewelry?
Quick Guide: Cleaning Clay Jewelry
Gentle Wipe: Use a soft, damp cloth or a mild baby wipe to remove dust, dirt, or makeup.
Target Stains: For stubborn spots, gently dab with a cotton swab dipped in rubbing alcohol (avoid this on hand-painted or delicate finishes unless you know the sealant is safe).
AVOID: Do not use acetone, harsh chemical cleaners, or submerge the jewelry in water.
Dry: Pat dry immediately with a clean, soft cloth.
Quick Guide: Cleaning Stainless Steel Jewelry
Daily Clean: Wipe with a soft cloth after wearing to remove oils and fingerprints.
Deep Clean: Use warm water and a mild dish soap to wash the piece.
Rinse & Dry: Rinse thoroughly and pat completely dry with a soft towel immediately.
Polish: You can use a dedicated stainless steel cleaner or a microfiber cloth to restore maximum shine.
AVOID: You do not need harsh chemicals or specialized jewelry cleaner; simple soap and water is all that's necessary.
How should I store my jewelry?
Clay Jewelry
Quick Guide: Storing Clay Jewelry
Prevent Damage: Store pieces separately in small bags, pouches, or dedicated compartments. Do not pile or stack them to avoid scratches and breakage.
Avoid Heat & Sun: Keep jewelry in a cool, dry place away from direct sunlight and heat (like windows or radiators). This prevents color fading and yellowing.
Keep Away from Chemicals: Store away from perfumes, hairspray, and harsh cleaners (like acetone), as these can damage the clay's finish.
Cleaning: If needed, gently wipe with a soft, damp cloth only.
Stainless Steel Jewelry
Quick Guide: Storing Stainless Steel Jewelry
Dry and Clean: While waterproof, it's best to store jewelry in a clean, dry location to prevent dust and grime buildup.
Prevent Scratches: Though durable, stainless steel can still be scratched by harder metals. Store pieces:
In a soft pouch or fabric-lined jewelry box.
Separated from pieces made of gold, silver, or abrasive materials.
No Special Care Needed: Unlike sterling silver, stainless steel does not tarnish from air or moisture, so airtight containers are not necessary unless you are concerned about dust.
Cleaning: If needed, wipe with warm water and a soft cloth to restore its everyday shine.
Get in touch
Have questions about your order, or a general enquiry?
